OUR RETURN POLICY
- All eligible refunds are issued in a store credit with Social Butterfly Couture.
- All returns must be unworn, unwashed and have all Social Butterfly Couture hangtags attached.
- Include this return form and original receipt. (It helps us out if you circle the item(s) you wish to return.)
- Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
- Please allow 5-7 days for UPSP ground transportation for your package in transit.
- Please allow our team 3-5 business days to process your return once it is received at our warehouse.
- If you qualify for 7-Day Free Shipping Return – we will send you a label to print out and attach to your package. Please email us at firstname.lastname@example.org to let us know.
- If your return is over 7 days (30 day Return Policy), it is the customer’s responsibility to pay for the shipping costs to return it. We can send you a shipping label and deduct the return shipping cost from your refund/store credit.
- All our items are inspected by our Quality Control team when received and again before they are shipped out to customers in an effort to deliver quality products in pristine condition to our customers.
- If you return your purchase back to us and the item is not eligible for refund (has be worn or over 30 days, etc.) we will send the item back and will deduct the cost of the shipping back to you.
To return your item(s) please fill in this form and put it inside your parcel along with a copy of your original receipt.
RETURN REASON CODES
#1 Item was too small
#2 Item was too big
#3 Not what I expected
#4 Item didn’t fit right on my body frame
#5 Wrong items delivered to me
#6 Package was missing items
#7 Delayed in delivery (was delivered after 15 business days)
#8 Other (Please explain below in detail so we can better improve our business)
Order #: SBC __ __ __ __
Date of Purchase: ___ / ___ / ___
Date Package was Received: ___ / ___ /___
Customer Name: _____________________________________________________________
Customer Address: ___________________________________________________________
Customer Email: ______________________________________________________________
Return Code (from above): # ___________________________________________________
Other (Code #8): ______________________________________________________________
Circle which return policy you qualify for:
7-Day Return Policy - We offer free returns if you ship your items within 7 days back to us. We will send you a return mailing slip after you contact us at email@example.com
30-Day Return Policy - The cost of shipping is your responsibility and is non-refundable. We can deduct the cost of shipping from your store credit and send a shipping label to you.
Please contact us if you have any additional questions at firstname.lastname@example.org